Experience:

Operating systems:

Unix; Linux Mandrake, Slackware, Caldera, Storm, and RedHat, Debian Potato and Woody;

MS/DOS through 6.22, Windows 3.1, 3.11, 95, 98, 98Lite, NT Server 3.51, 4.0, Workstation 4.0, 2000, ME, XP;

IBM OS/2 2.1, Warp, Merlin, AIX.

Applications:

MS/Office 4.3.c, 95, 97, 2000; Exchange, Schedule+, Outlook, Outlook Express; Internet Explorer; Opera 5.x, 6.x; Netscape Navigator, Communicator 1.0 through 4.x; Lotus cc:Mail, Notes, Smart Suite; Magic suite, Remedy, Expert Advisor, and McAfee call logging suites; Chameleon; Citrix WinFrame; QuickXpense and Paymail expense reporting suites; Norton Anti-Virus; McAfee VirusShield; Grisoft's AVG Anti-Virus; Corel Perfect Office suite; Symantec Ghost Server and Client 5.15; Visio 4.0, 5.0, 2000; Samba.

Hardware:

IBM PS/2, PS/Valuepoint, HP, Silicon Graphics, Acer/Acros, AST, Dell, Compaq, Micron, Gateway, and clone personal computers and servers; IBM/Lexmark (28xx, 29xx, 42xx, and laser/Optra), HP LaserJet (II through 8000), and multi-vendor printers; hubs and network cabling (cat5, thick- and thin-net); ethernet and token ring networking topologies; Cisco, Efficient, Netopia, Netgear, and Siemens routers; IBM POS equipment (47xx series banking equipment; 465x, 468x, and 469x series POS terminals), test equipment.

Languages:

Basic, Fortran 77, HTML.

Employment History:

10/00 to Present - Broadband and Distributed Networking Installation Manager

Train and supervise installation technicians; interface with clients and vendors of hardware and services; write reports for both vendor and upper-management use; maintain inventory, billing and accounting data; schedule technical staff for installations, and ensure quality of installations; configure and test routers and other hardware for the various services provided; configure and install VPN, HPNA, wireless, DSL, T-1, and other broadband solutions.

Perform Technical Analyst duties as needed; resolve client errors with DSL connectivity, dial-up networking, email, and web hosting; assist clients in managing files, disk quotas, ftp, SSH, and i-Pass sessions, domain transfers and registrations; respond to client requests via both phone and email. Southwest Cyberport, Albuquerque, NM

06/97 to 10/00 - Technical Contractor

Senior Network Technician CVI Laser. Created and maintained database of static IP and hardware assignments, ordered network supplies from national vendors, built and configured hardware systems, provided telephone and deskside support for client PCs, preformed network customization and user moves of both network and telco services. 09/00 to 10/00 - PDS Technical, Albuquerque, NM

Communication Specialist Honeywell FM+T, LAN Group. Design and configure new installations of MS/Windows NT Workstation 4.0 and customized list of client applications. Upgrade hardware where necessary, and troubleshoot and repair hardware and network connectivity devices. 03/00 to 08/00 - Volt Services, Albuquerque, NM

Remote Site Technician/Network Administrator Presbyterian Health System, Regional team. Network administration, hardware and software maintenance and installation. Asset management and acquisition. Serviced regional hospitals in Presbyterian system, Socorro, Espanola, Tucumcari, Springer, and Belen. 12/98 to 03/99 - Tek Systems, Albuquerque, NM

NT Rollout Technician CIGNA Healthcare/Lovelace Hospitals, Rollout 2000 team. Inventory, upgrade hardware if necessary, and deploy Windows NT Workstation, Office 97, and a company standard suite of applications, using mobile servers and Symantec Ghost Server and Client. 07/99 to 11/99 - ENTEX, Albuquerque, NM

Windows 95 Rollout Technician Presbyterian Health Plan, Windows 95 Rollout team. Inventory, upgrade hardware if necessary, and deploy Windows 95 and Office 97 using Symantec Ghost Server and Client. Performed troubleshooting of systems after upgrade. Internet research for drivers, product compatibility, configuration specifications, Y2K compliance statements. Perform Y2K compliance testing of PHP standard applications. 08/98 to 12/98 - Tek Systems, Albuquerque, NM

Second Level Support Help Desk Technician Sprint LDD. Provided second level support for Portable Software's XMS Intranet-based Expense Reporting suite in a 15,000 to 20,000 client, mixed Browser and OS environment. Implemented Helpdesk-wide standard call tracking procedure and troubleshooting heuristic for first level support technicians. 06/98 to 08/98 - CIBER Information Systems, Overland Park, KS

Microsoft Office Specialist OAO/Sandia National Laboratories. Provide Technical Support for MS/Office 97 via phone, email, and voicemail. Also support MS/Windows NT Workstation 4.0, Netscape 4.61 and various other applications. 01/00 to 03/00 - Employment Network, Albuquerque, NM

Microsoft Office Specialist Monsanto St. Louis. Supported MS/Office 95 and 97 applications as well as Lotus cc:Mail and Portable Software's QuickXpense in a 14,000 client environment via telephone, email, and voicemail. - 04/98 to 06/98 - CIBER Information Systems, Overland Park, KS

Help Desk Technician Hoescht Marion Roussell. First level helpdesk supporting various MS applications in a 4000 client mixed OS environment. Password, print queue, and drive mapping administration on Novell and NT servers. Supported remote dialup. Assisted in design of company standard Netscape 3.03 and 3.04 desktop interfaces. 06/97 to 04/98 - CIBER Information Systems, Overland Park, KS

07/96 to 01/97 - Technician

On-site and in-house installation, maintenance, and service of laser and dot-matrix printers, and PC hardware in an HP, Acer/Acros, and AST authorized service center. Designed, built, configured, and installed network hardware and resources, including cabling and operating systems, for small office environments. Mid-America Peripheral Support - Stanley, KS

12/93 to 05/96 - Field Engineer

Onsite installation, repair, and maintenance of IBM Point of Sale, PC, and multi-vendor equipment in a customer satisfaction sensitive environment. Parts inventory management and accounting. IBM/Eastman Kodak joint venture - Omaha, NE

Metropolitan Community College

Associate of Applied Sciences in Electronics Technology with Honors, 05/93. GPA 3.7 out of 4.0

Member of Phi Theta Kappa, the National Honor Society for Two Year Colleges.

IBM Skill Dynamics

Customer And Business Skills.

PAR Microsystems 1000, 2000, and 3000 retail restaurant sales equipment.

ACER/ACROS Personal Computers

System Repair Technician Certificate

AST Computers

Certified Technician

New Edge Networks

Broadband/High Speed Internet Installation Certificate