Cathyn R. Lesanges
|
(505) 244-9525
thunar123 at yahoo dot com |
1223 Fruit St. NW
Albuquerque, NM 87102 |
Objective
|
A position in support, repair, design, configuration,
or administration of network based systems. |
Experience
|
Operating Systems |
MS/DOS through 6.22
Windows 3.1, 3.11, 95, NT Server 3.51, 4.0, Workstation
4.0
IBM OS/2 2.1, Warp, AIX
UNIX, Linux Slackware 4.0
|
| Applications |
MS/Office 4.3.c, 95, 97;Exchange, Schedule+, Outlook; Corel Perfect Office
suite
Internet Explorer; Netscape Navigator, Communicator 1.0 - 4.x
Lotus cc:Mail
Remedy, Expert Advisor, and McAfee call logging suites
Chameleon
Citrix WinFrame
QuickXpense and Paymail expense reporting suites
Norton Anti-Virus; McAfee VirusShield
Symantec Ghost Server and Client 5.15
Visio 4.0, 5.0
|
| Hardware |
IBM PS/2, PS/Valuepoint, HP, Acer/Acros, AST, Compaq and clone PCs
IBM/Lexmark, HP LaserJet (II through 8000), and multi-vendor printers
hubs and network cabling (cat5, fiber, thick- and thin-net)
test equipment
|
| Languages |
Basic, Fortran 77, HTML
|
Employment
|
07/99 to present |
EDP - Phoenix AZ
Consultant
CIGNA Healthcare, Rollout 2000 team.
Inventory, upgrade hardware if necessary, and deploy Windows NT and Office
97.
|
| 08/98 to 03/99 |
Tek Systems - Albuquerque, NM
Consultant
Presbyterian Health System, Regional team.
Network administration, hardware and software maintenance and installation.
Asset management and acquisition. Serviced regional hospitals in Presbyterian
system, Socorro, Espanola, Tucumcari, Springer, and Belen.
Presbyterian Health Plan, Windows 95 Rollout team.
Inventory, upgrade hardware if necessary, and deploy Windows 95 and
Office 97 using Symantec Ghost Server and Client. Performed troubleshooting
of systems after upgrade. Internet research for drivers, product compatibility,
configuration specifications, Y2K compliance statements. Perform Y2K compliance
testing of PHP standard applications.
|
| 06/97 to 07/98 |
CIBER Information Systems - Overland Park, KS Consultant
Sprint LDD.
Provided second level support for Portable Software's XMS Intranet-based
Expense Reporting suite in a 15,000 to 20,000 user, mixed Browser and
OS environment. Implemented Helpdesk-wide standard call tracking procedure
and troubleshooting heuristic for first level support technicians.
Monsanto St. Louis.
Supported MS/Office 95 and 97 applications as well as Lotus cc:Mail and
Portable Software's QuickXpense in a 14,000 client environment.
Hoescht Marion Roussell.
First level helpdesk supporting various MS applications in a 4000 client
mixed OS environment. Password, print queue, and drive mapping administration
on Novell and NT servers. Supported remote dialup. Assisted in design
of company standard Netscape 3.03 and 3.04 desktop interfaces.
|
| 07/96 to 01/97 |
Mid-America Peripheral Support - Stanley. KS
Technician
On-site and in-house installation, maintenance, and service of laser and
dot-matrix printers, and PC hardware in an HP, Acer/Acros, and AST authorized
service center. Designed, built, configured, and installed network hardware
and resources, including cabling, for small office environments. |
| 12/93 to 05/96 |
Technology Service Solutions - Omaha, NE; Kansas City, MO
Field Engineer
IBM/Eastman Kodak joint venture. Onsite installation, repair, and maintenance
of IBM Point of Sale, PC, and multi-vendor equipment in a customer satisfaction
sensitive environment. Parts inventory management and accounting.
|
Education
|
Associate of Applied Sciences in Electronics
Technology |
Metropolitan Community College, Omaha, NE
5/1993 with Honors (GPA 3.7 out of 4.0)
Member of Phi Theta Kappa, the National Honor Society for Two Year Colleges
|
| IBM Skill Dynamics |
Customer And Business Skills
PS/2 and PS/Valuepoint, 465x, 468x, 469x hardware in retail environments
RISC System 6000 and AIX Essentials
PAR Microsystems 1000, 2000, and 3000 retail restaurant sales equipment
|