Summary:

• 17 years Information Technology and Project Management experience
• Expert problem solver skilled in the analysis and resolution of complex challenges
• Proven leader with focused methodology for implementing new software and processes
• Clear, concise communicator with a talent for team motivation

Certifications:

International Institute of Learning (http://www.iil.com)

• MS Project 2003 Black Belt Professional - Masters Certificate Using Project Server 2003
• MS Project 2003 Blue Belt Professional - Managing Multiple Projects Using  Project Server
• MS Project 2003 Orange Belt - Managing a Single Project with Microsoft Office Project 2003

Project Management Institute (http://www.pmi.org)

• Project Management Professional (PMP) Candidate

Experience:

Technical Services Manager, TEKSystems at Eli Lilly & Company, Discovery IT Indianapolis, IN

January 2007- June 2008

• Successfully implemented a division-wide PMO utilizing Microsoft Office Project 2003 Server, SQL 2000, and Office Project 2003 Professional, all running on Microsoft Windows Server 2003, both managing the project and as the primary implementation resource.  This PMO serviced 320 Project Managers and executive-level stakeholders.
• Managed all technical matters for the PMO, customized the Project Server to provide better information and reports for executives; researched, tested and implemented official patches to ensure ongoing security and operability; coordinated with multiple departments enterprise-wide to ensure the Project Server was available to resources in the client’s global research laboratories located in the US, Europe, and Asia.
• Trained, supported and mentored Project Managers in utilizing Microsoft Office Project 2003 Professional and Best Practices to create better project plans and securing approval for the advancement of their projects.  Mentored Project Managers through all phases of their projects, following PMI guidelines.
• Successfully managed projects ranging in duration from 6 weeks to over 9 months, with a 100% rate of successful delivery both on time and under budget.  Projects ranged in scope from creating documentation for custom applications to the PMO project, as well as SDLC releases.
• Directly managed 19 resources performing various support roles following ITIL guidelines, and had matrix-access to ~120 to more advance projects as needed.

Director of Research, Southwest Cyberport - Albuquerque, NM

October 2000 - January 2007

• Researched hardware and software resources for suitability of deployment in varied environments including wireless mesh networking devices to provide high-speed connectivity in regions where it was unavailable and server based open-source applications providing Content Management Systems, image hosting, and retail sales support.  Managed multiple projects to deploy approved resources.

Technical Contractor, Self-employed - Kansas City, KS

June 1997 - October 2000

• Designed and implemented Ethernet-based networks with 25 to 200 nodes.
• Managed three successful Operating System upgrade projects for large-scale organizations with systems in excess of 1000 workstations each.
• Created and implemented Helpdesk-wide standard call tracking procedure and troubleshooting process for first level support technicians.

Technician, Mid-America Peripheral Support - Stanley, KS

July 1996 - January 1997

• Designed, built, configured, and installed network hardware and resources, including cabling and operating systems, for small office environments.

Field Engineer, IBM - Omaha, NE

December 1993 - May 1996

• Installed, repaired, and maintained IBM Point of Sale, PC server, and multi-vendor equipment in a customer satisfaction-sensitive environment.

Education:

Metropolitan Community College - Omaha NE

Associate of Applied Sciences, Electronics Technology (with Honors) May 1993 - Member of Phi Theta Kappa, the National Honor Society for Two Year Colleges.